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Build your gift

Personalise chocolates, colours & extras.

Frequently asked questions

When is the next‑day cut‑off?

Order by 4pm Monday–Friday for next‑day delivery. Couriers don’t deliver on Sundays or bank holidays; remote postcodes may vary.

Do you deliver on weekends?

We don’t offer Sunday delivery. Saturday delivery depends on courier routes and location.

Allergens & ingredients

We list ALLERGENS on product pages. Chocolates may contain other NUTS.

Can I add a gift message?

Yes. Add your message at checkout — we’ll print it on a card.

My gift arrived damaged — what now?

Start a claim on our Claims page with your order number and a clear photo. We’ll arrange a replacement or refund quickly.

Can I customise brands or colours?

Yes — use Build Your Gift to choose brands, colourways and extras.